Refund Policy

At Little Llama Co., we strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we offer a refund under the following conditions:

Eligibility for Refunds:
    • To be eligible for a refund, you must initiate a return within 14 days of the purchase date.
    • The item must be unused, in its original packaging, and in the same condition as when you received it.
    • Certain items, such as pacifiers, cannot be returned due to hygiene reasons, unless they are defective or damaged upon arrival.
    Refund Process:
      • To request a refund, please contact our customer support team at info@littlellama.kids within the specified timeframe.
      • Provide your order details, including the order number and the reason for the refund request.
      • Our team will review your request and guide you through the return process.
      Return Shipping:
        • You are responsible for the return shipping costs, unless the return is due to our error or a defective product.
        • We recommend using a trackable shipping method to ensure that the item is returned safely.
        Refund Processing:
          • Once we receive your returned item, we will inspect it to ensure it meets the eligibility criteria mentioned above.
          • If the return is approved, we will initiate the refund to your original method of payment.
          • Please note that it may take some time for the refund to be processed and for the credit to be reflected in your account. The exact timeframe depends on your payment provider.
          Non-Refundable Items:
            • Certain items are non-refundable, including gift cards and downloadable products.
            Damaged or Defective Items:
              • If you receive a damaged or defective item, please contact our customer support team immediately.
              • Provide detailed information and, if possible, attach photos of the damaged or defective product.
              • We will assess the situation and provide a suitable solution, which may include a replacement, exchange, or refund.

                 

                If you have any questions or need further assistance regarding our refund policy, please don't hesitate to contact our customer support team at info@littlellama.kids. We are here to help you.